Government website accessibility audit
Citizens expect to complete tasks without assistance: paying bills, finding office hours, downloading forms, and understanding eligibility. Clarity and robust forms matter as much as visual design.
Try it on your URL
Methodology
Sample high-traffic tasks from analytics: search, top services, and contact flows. Scan landing URLs plus one deep form flow per service.
Note linked PDFs: automation covers HTML pages; PDF remediation is a separate workflow.
Typical findings
Complex menus without clear focus order, essential PDFs without HTML alternatives, and long forms missing programmatic error summaries.
Headings that skip levels when content is pasted from documents, breaking screen reader outlines.
Common issues
Missing labels on search and filter fields, ambiguous link text (“click here”), and low contrast on secondary buttons.
How to fix
Establish a component library for alerts, forms, and steppers. Train content authors on headings and link text.
Publish an accessibility statement that describes known limits and feedback channels.